Shipping policy
OHR | One Human Rhythm — Shipping Policy
Last updated: 16/11/2025
At One Human Rhythm, each handpan is handcrafted, tuned, and quality-tested before shipping. Please review the information below regarding production time, delivery windows, and import duties.
1. Production Time (Made to Order)
All handpans are made to order.
Production time:
10–20 business days
Once complete, your instrument is shipped directly from our workshop.
2. Shipping Times by Region
Shipping times begin after production is complete. The delivery times are estimates only and may occasionally be affected by international shipping conditions or customs inspections beyond our control.
🇺🇸 United States (DDP Shipping – Duties Included)
Shipping time: 10–20 days
Import duties: Included in shipping price
Tracking: Provided
🇨🇦 Canada (DDP Shipping – Duties Included)
Shipping time: 10–20 days
Import duties: Included in shipping price
Tracking: Provided
🇪🇺 European Union, 🇬🇧 United Kingdom
Shipping time: 10-20 days
Import duties & VAT: Not included — customer pays on arrival
Tracking: Provided
🇦🇺 Australia
Shipping time: 10–20 days
Import duties: Included for air delivery
Tracking: Provided
🇳🇿 New Zealand
Shipping time: 10-20 days
Import duties: Not included
Tracking: Provided
3. Countries Not Listed Above
If you live outside the United States, Canada, European Union, United Kingdom, New Zealand, or Australia:
We can ship to your country — but shipping must be arranged manually.
Please contact us at:
📧 hello@onehumanrhythm.com
Provide your full name, mobile number, country and postal code, and we will create a custom order and shipping quote for you.
4. Shipping Costs
Handpans are shipped individually.
Shipping is calculated at checkout and applied per instrument.
5. Order Tracking
Once shipped, you will receive a tracking number to follow your delivery.
If you do not receive your tracking email, contact us at:
📧 hello@onehumanrhythm.com
6. Duties & Import Taxes
United States:
Duties included.
Canada:
Duties included.
Australia:
Duties included.
Europe, UK & NZ:
VAT/import fees not included — payable by customer on arrival.
7. Shipping Delays
Delivery times are estimates.
Delays may occur due to customs, weather, or carrier issues.
8. Lost, Delayed, or Damaged Shipments
All shipments include tracking and basic insurance.
If the parcel is damaged on arrival:
Please contact us within 48 hours with clear photos of the instrument and packaging.
If lost or delayed significantly, we will assist in resolving the issue with the carrier.
9. Incorrect Address
Customers are responsible for providing accurate shipping information.
Incorrect addresses may cause delays or reshipping fees.
Need Help?
For questions about shipping or delivery:
📧 hello@onehumanrhythm.com